Terms and Conditions

1. General Information Welcome to My Phuket Holiday. My Phuket Holiday and MY Phuket are branding names for My Holiday Centre Company Limited, a legally registered company in Thailand. Our head office is located at 177/97 Moo 4, SriSunthorn, Thalang, Phuket 83110, with TAX ID: 0835567018129. By accessing our website and services, you agree to the following terms and conditions governing bookings, payments, and all transactions with our company.

2. Booking and Payment Terms

• Booking Confirmation: A reservation is only confirmed upon receipt of payment and a confirmation email from us.
• Payment Methods: We accept secure payments through credit cards, bank transfers, or online payment platforms. All payments must be completed in full before services are rendered.

3. Cancellation and Refund Policy

• Customer-Initiated Cancellation: Cancellations must be made at least 48 hours before the scheduled service for a full refund. Cancellations within 48 hours are non-refundable.
• Company-Initiated Cancellation: In case of unforeseen circumstances (e.g., weather or safety concerns), we reserve the right to reschedule or cancel services, offering a full refund or alternative options.

4. Fraud Prevention We are committed to preventing fraud and protecting our clients. We may request identity verification and reserve the right to refuse services if fraudulent activity is suspected. Unauthorized payments or chargebacks may result in further action.

5. Personal Data Protection (PDPA Compliance) We comply with Thailand’s Personal Data Protection Act (PDPA) in handling your personal information:

• Data Collection: We collect personal information solely for booking, service provision, and marketing purposes.
• Data Usage: Personal data is used to improve service delivery and provide relevant offers, with client consent.
• Data Security: We implement secure data storage and only share personal information as needed with trusted service partners.
• Data Access & Deletion: Clients may request access, correction, or deletion of personal data at any time by contacting us.

6. Liability Limitation My Phuket Holiday is not liable for damages, losses, or delays due to external factors beyond our control, including but not limited to natural disasters or governmental actions.

7. Updates to Terms We may update these Terms and Conditions periodically to reflect service improvements or legal requirements. The latest terms will always be available on our website.

For any questions, please contact us directly. Your trust and satisfaction are our priority.